openigloo Listings Quality Policy

March 22, 2022

GENERAL REQUIREMENTS FOR ALL LISTINGS
• Openigloo requires a full address and accurate unit numbers. We reserve the right to seek validation that a unit number is accurate, including but not limited to compliance with the Offering Plan. We do not accept #VAR in lieu of real unit numbers. A complete address is required to improve transparency in the marketplace and for Openigloo to investigate listings and maintain listing quality. If Openigloo is unable to verify a listing, we may remove the listing at any time without warning. If there are repeated issues with an advertiser posting listings with inaccurate unit numbers, their Openigloo account may be placed on probation or suspended.
• Photographs for all rental and resale units should be of the actual unit being advertised.
• Only legal bedrooms should be included in bedroom count and all units must be advertised as they exist today, not with the details associated with potential renovations. Openigloo reserves the right to update bedroom count, or any other feature/amenity of the listing or building referenced in the listing description or attributes if advertised incorrectly. In addition, units with approval to be combined, but not yet combined, must be advertised using existing room counts and details. Details of potential to combine can be added to the listing description only.
• Openigloo does not advertise Single Room Offers/Rooms for Rent.
• Days on Market must be an accurate reflection of how long a unit has been available. Openigloo reserves the right to alter Days on Market if evidence exists to support this.
• The Services are limited to residential real estate. You may not use the Services to advertise commercial real estate, which includes, without limitation, commercially zoned properties, investment opportunities, timeshares, vacation rentals, and fractional ownership properties.
• Openigloo requires disclosure if a for-sale unit is tenant-occupied. Prominent disclosure of tenant occupancy in the listing description is required to improve transparency in the marketplace and inform potential buyers of the true availability of the property. If tenants will not be moving out, this will be classed as an investment opportunity and cannot be advertised on Openigloo.
• Limitations on Self-Promotion and Marketing. Openigloo restricts the inclusion of self-promoting information on listings and professional profile pages. This includes, but is not limited to, self-promotion on photos and media, in names and/or in listing descriptions.
  • Photos and Video Walkthroughs. You may not include marketing information, including, without limitation, an Agent's name, company name, logo, phone number and/or email address on listing photos or in video walkthroughs, whether as text, a watermark, or otherwise.
  • Listing Descriptions. You may not include marketing information, including, without limitation, an Agent's name, phone number and/or email address within a listing description.
  • Profile Name and Photo. You may not include contact information, or any promotional or marketing information (including a phone number, email address, website URL, promotional tagline or slogan, or discount offer) in your profile photo or as part of your name as it appears in your profile. Your name as it appears in your profile may not include titles, descriptions, or any information other than your name or your business or team name. You may not display a business or team name in your profile other than the official business or team name under which you formally provide services to clients both on and off of Openigloo. Openigloo may require you to provide documentation to support the foregoing.
• It is imperative that the status of each listing is accurate. If your account routinely misleads users about the status or availability of your sale or rental, we may prevent you from posting listings on Openigloo.
• All Advertising Materials must comply with the Services Advertising Materials requirements as noted in the Terms of Use. Listing history will not be removed or altered.
• Brokerages: In order to post a listing on Openigloo, all listing Agents must be registered with the New York Department of State Division of Licensing Services and the full name, license, and correct contact information of each listing Agent must be made available to Openigloo. Openigloo reserves the right to request official documents for verification purposes.
• Management companies and owners: Openigloo requires all listings to include the full name and correct contact information of the corresponding landlord/owner/management company. Openigloo reserves the right to request official documents for verification purposes.
• For Rent by Owner and For Sale by Owner Listings: Acceptable verification of ownership must be received and approved before any listing can be advertised. If complaints are received about a listing, it will be removed from Openigloo without prior notification and the owner account will be suspended. Listing by owners also have to comply with the Services Advertising Materials requirements as noted in the Terms of Use.
RENTALS LISTINGS
• Only one copy of a management company’s or owner’s rental listing is permitted on Openigloo. Either a brokerage or the landlord/owner/management company may advertise a property - not both.
• Openigloo Advertising Permission for rental listings: We no longer accept unit-level exclusive agreements for rental listings. Approval requirements are included here, however Openigloo reserves the right to assign advertising permissions, outside of these requirements, as and when deemed appropriate:
  • General Rental Buildings
    • Landlord/Management Company can advertise
    • Landlord/Management Company can assign Openigloo advertising rights to one Brokerage
    • The same unit can never be advertised by both
    • Landlord/Management Company can instruct Openigloo whether Lease Assignments are approved to be advertised on Openigloo. Definition of a Lease Assignment: The incoming tenant would be “assigned” to the existing lease and remaining months. In these instances, the tenant may be looking for the new tenant to take over the lease and may use a brokerage or a FRBO to do this. If using a brokerage, there will be an exclusive agreement in place and this should include the terms of the Lease Assignment e.g. how many months remaining, rent etc.
    • The distinction for the Lease Assignment is that the brokerage must be directly representing the tenant, and not the landlord e.g. Lease Break. If representing the landlord, the unit must be advertised by either the Landlord/Management Company or the brokerage with Openigloo advertising rights.
  • Rental Management Company Claimed Buildings
    • Certain Rental Management Companies qualify for a specific account status with Openigloo as verified property owners or building managers
    • Verified property owners or building managers ("verified party"), may receive enhanced services and products from Openigloo
    • The verified party has a portfolio of Claimed Buildings with Openigloo
    • In these Claimed Buildings, the verified party is required to advertise all rental listings on Openigloo. This is contractual requirement for this account status and no brokerage listings are permitted
    • As with general Rental Buildings, the verified party can instruct Openigloo whether Lease Assignments are approved to be advertised on Openigloo, at a building level
• Net Effective Rent: All rental listings must be advertised with the gross rent for the unit. In Agent Tools, details of net effective rent can be calculated. If this function is used, the listing will appear in all search results for both the gross and net effective rent.
In the event that Openigloo discovers a violation of any of our terms of use or policies, we may remove all or certain portions of your listing/s from the Services, terminate your account(s) and/or restrict your access to the Services. Listing managers/Principal Brokers are responsible for all activity associated with their company’s account. If you post Open, Limited, fraudulent/suspicious listings, duplicate posts, fake images or other inaccurate or misleading content, or we receive user complaints regarding your listings, or your behavior related to listings advertised on Openigloo, we may suspend your account. Use of the Services is also subject to the Openigloo Inc. Terms of Use and policies, including, without limitation, the Openigloo Inc. Listings Quality Policy. We invite you to submit your questions and comments to support@openigloo.com. Thank you for your business and your ongoing support.